Scout Prime Refund Policy

Scout Prime provides digital software services and subscriptions.

Because access to paid features may begin immediately after successful payment, refund requests are reviewed according to the circumstances of each request.

If a user is accidentally charged more than once for the same subscription, the user should contact Scout Prime support so the payment can be reviewed.

If you believe a payment was made without your authorization, contact Scout Prime immediately at: scoutprimesupport@gmail.com

We may request information necessary to investigate the payment.

If a technical problem prevents a user from accessing a paid feature they purchased, the user should contact support.

Scout Prime will investigate the issue and, where appropriate, restore access or determine an appropriate resolution.

Cancelling a subscription does not automatically guarantee a refund for a payment that has already been processed.

Refund eligibility depends on the circumstances and applicable requirements.

Send your request to: scoutprimesupport@gmail.com

Include:

• Your Scout Prime account email
• The plan involved
• Payment date
• Payment reference, if available
• A description of the issue

Refund requests are reviewed individually based on the circumstances, payment status, technical issues, and applicable requirements.